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ParentSquare

Welcome to ParentSquare!

Collierville Schools implemented ParentSquare, a single platform for everything related to our district's mass communication needs, prior to the start of the 2021-22 school year. 

ParentSquare is the only fully unified product that engages every family with school communications and communications-based services—all the way from the district office to the classroom teacher.

ParentSquare Password Monitoring

In order to protect our community, ParentSquare has added password monitoring. Anytime a user enters a password in ParentSquare, such as during sign-in, password reset, or new account registration, they will be alerted if we detect that the password represents a potential security risk. If it does, they will be required to change their password to continue.

We determine this by comparing the password with a public list of passwords included in known security breaches.

Users who access ParentSquare from their SIS portals or Google using Single Sign On (SSO) are not affected since they do not need to enter a password to access ParentSquare.

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"Sign In Blocked" Alert

If you receive the following message, follow the instructions on the screen to set a more secure password for your account.

We detected that your password was exposed in a breach at another company. As a precaution, we do not allow this password to be used to sign in to your account. An email has been sent with password reset instructions to example@email.com. Please remember to check your spam folder too.

  • Example of Sign In Blocked message:

    A screenshot of a webpage with a QR code.
  • Example of Sign In Blocked message on the mobile app:
    A screenshot of a password reset message on a phone.

"Invalid Password" Alert

If you receive the following message, follow the instructions on the screen to set a more secure password for your account.

We detected that this new password was exposed in a breach at another company. As a precaution, we do not allow this password to be used. Please provide a different password.

  • Example of Invalid Password message:

    A screenshot of a web page with a form to create a new account.
  • Example of Invalid Password message on the mobile app:
    A screenshot of an error message on a password reset page.


Note: Error messages will be displayed in either English or the user’s preferred language. 

Password Monitoring FAQ

    • A breached password means it is possible someone may have access to your password without your permission. Password Monitor provides additional security to prevent potential attackers from using leaked information to access our platform.
    • We cross-referenced your login credentials with a database of known breaches and recommend creating a new password to protect your account and keep school information secure.
    • We use this service to provide the list of breached passwords. For additional information, a user can enter their password which was flagged.

    • If your password is flagged as a security risk, you will be prompted to provide a different password.
    • On the Sign In page (includes reauthorization when opening a Secure Document or Combining Accounts), you will automatically be sent a password reset link/code via email or text and will be required to update to a new password before logging in.

    • To ensure security for all of our users, Password Monitor cannot be turned off. We encourage all users to consider protecting their accounts by maintaining a strong password.

    • The reset password link or code will be sent to the email address or phone number associated with your account.

      A screen with a form to reset a password.​​​​​​​
    • If you do not receive the email or text it is possible they are bouncing, blocked or being filtered out before reaching your inbox or phone. Please contact your school for assistance.
    • If the email address or phone number listed on your account is no longer accessible or is incorrect, please contact your school to update your contacts.

  • You can change your password at any time. See more details here.
    1. Sign out of your ParentSquare account: click your name > Sign Out.
    2. From the ParentSquare sign in page, click Forgot Password under the password field.
    3. Enter the email or mobile phone number associated with your account. 
    4. You'll receive an email or text with a link to create a new password.

    • Use at least 8 characters (the more characters the better)

    • Use a combination of uppercase letters, lowercase letters, numbers, and symbols

    • Avoid common password words and patterns like "1Password!" and "reallylongpassword1"

    • Avoid re-using passwords you've used for other websites

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